Cancellation
We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. However, we cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns, and customers have the right to apply for a return within 30 days after the product's delivery. To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to ensure you send the package to the correct address.
Notes
- Custom or personalized items do not have a 14-day refund right.
- If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee depends on the express company you choose.
- If the return is due to a product quality issue, shipping damage, or any other error on our part, Amico will cover the return shipping costs.
- No restocking fee will be charged to consumers for returning a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a receipt notification and let you know if your refund is approved or rejected. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank; processing time is often required before a refund is posted. If you've done all of this and still haven't received your refund, please contact us at help@amicolight.com.
