RETURN & REFUND POLICY

Last Updated: May 11, 2026

At Amico Lighting, our team is committed to your success. We understand that choosing the right lighting solution is critical for your projects. If you are not satisfied with your purchase, we are here to help.

Order Cancellation

We understand that project requirements can change. We accept order cancellations as long as the order has not yet entered the shipping process.

  • Full Refund: If your order is successfully canceled before it is processed for shipping or production, you will receive a full refund to your original payment method.

  • Non-Cancellable Orders: Once an order has been processed for shipping or has entered the production phase, we are unable to cancel it.

  • How to Cancel: To request a cancellation, please contact our Customer Success team immediately at help@amicolight.com with your Order Number. We will make every reasonable effort to accommodate your request before the order leaves our facility.


Return Eligibility

We accept returns for unused items in their original, uninstalled condition and original packaging within 30 calendar days from the delivery date.

  • Time Limits: Items must be returned within 30 calendar days of delivery. Once your return request is approved, you will have 7 business days from the date we issue the RMA or return label to drop off the package with the carrier. If there is a delay in our processing or label issuance, this timeframe will be automatically extended to ensure you have sufficient time to complete the return.

  • Item Condition: To be eligible for a return, items must be in their original, uninstalled condition with no signs of use. All original packaging (including internal protective foam and inserts), instruction manuals, and hardware accessories (such as screws, wire nuts, and brackets) must be included and intact.

  • Pallet Shipments: Customers are responsible for the cost of return shipping for orders shipped by pallet.


How to Initiate a Return

For the fastest processing, please follow these steps:

  1. Contact Us: Email our Customer Success team at help@amicolight.com.

  2. Provide Details: Include your Order Number and the Reason for Return.

  3. Documentation: You must attach 2-3 clear photos of the product and its original packaging to prove the item is in good, resalable condition.

  4. Approval: Once approved, we will provide you with a return shipping label and instructions. Please do not return any items until you have received this label from us.


Return Shipping Costs & Fees

  • Standard Returns: If the return is due to a change of mind or incorrect ordering, the customer is responsible for the return shipping costs. 

  • Defective or Incorrect Items: If the return is due to a manufacturing defect, shipping damage, or an error on our part, We will cover all replacement or return shipping costs.

  • Improper Packaging & Damage: Please ensure items are packaged securely to prevent transit damage. If a return arrives damaged due to inadequate packaging, a restocking or damage fee (ranging from 15% to 50% of the item's value) will be deducted from the refund based on the severity of the damage. For items rendered unsellable, we reserve the right to deny the refund. In any such case, We will provide photographic evidence and an inspection report to justify the deduction.


Refund Process

Once your return is received and inspected, we will email you a notification regarding the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 15 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again. Then, contact your credit card company or bank, as processing times may vary. If you have completed these steps and still have not received your refund, please contact us at help@amicolight.com.


Special Situations

  • Shipping Damage: Please inspect your order immediately upon delivery. If any items arrive damaged, you must notify us via email with supporting photos within 72 hours (3 calendar days) of receipt. To process your claim, please provide photos of: 1) The damaged product, 2) The shipping label, and 3) The exterior packaging. Reports submitted after this 72-hour window may not be eligible for a free replacement as carrier claim periods are strictly limited.

  • Wrong Item Received: If we sent the wrong item, we will cover all costs to rectify the error and arrange for the correct item to be shipped.

  • Quality Issues: For manufacturing defects, please refer to our Warranty Policy. In most cases, we do not require a return for defective items; we will arrange a replacement or refund based on photo evidence.


Contact Information

If you have any questions regarding our return policy, please reach out to our team. We strive to respond to all inquiries typically within 24 business hours. Please note that response times may be extended during peak seasons, holidays, or high-volume periods.