Last Updated: April 24, 2026

At Amico Lighting, we are committed to providing efficient and reliable shipping for all your commercial and residential projects.

Shipping Scope

• Regions: We currently ship to the continental United States only.

• Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or international locations.

Shipping Rates & Delivery Times

We utilize a robust logistics network to ensure your orders arrive safely and on time. Our shipping methods include:

• Standard Carriers: UPS、USPS and FedEx.

• Amazon Fulfillment (FBA): We utilize Amazon's fulfillment network for many of our products to ensure fast and reliable delivery.

• LTL Freight: Used for bulk or palletized orders to ensure safe handling of heavy lighting fixtures.

At Amico Lighting, our team is committed to your success. We understand that choosing the right lighting solution is critical for your projects. If you are not satisfied with your purchase, we are here to help.

Order Cancellation

We understand that project requirements can change. We accept order cancellations as long as the order has not yet entered the shipping process.

• Full Refund: If your order is successfully canceled before it is processed for shipping or production, you will receive a full refund to your original payment method.

• Non-Cancellable Orders: Once an order has been processed for shipping or has entered the production phase, we are unable to cancel it.

• How to Cancel: To request a cancellation, please contact our Customer Success team immediately at help@amicolight.com with your Order Number. We will do our best to accommodate your request if the order has not yet left our facility.

Return Eligibility

We accept returns for unused items in their original, uninstalled condition and original packaging within 30 calendar days from the delivery date.

• Time Limits: Items must be returned within 30 calendar days of delivery. Once a return is approved, you have 7 days to ship the return back to us. Returns received outside this timeframe may be rejected.

• Item Condition: Returned items must be in original, unused condition, free of signs of use, complete with original tags, and in original packaging.

• Pallet Shipments: Customers are responsible for the cost of return shipping for orders shipped by pallet.

How to Initiate a Return

For the fastest processing, please follow these steps:

1. Contact Us: Email our Customer Success team at help@amicolight.com.

2. Provide Details: Include your Order Number and the Reason for Return.

3. Documentation: If the item is damaged or defective, please include 2-3 clear photos showing the issue.

4. Approval: Once approved, we will provide you with a return shipping label and instructions.

Return Shipping Costs & Fees

• Standard Returns: If the return is due to a change of mind or incorrect ordering, the customer is responsible for the return shipping costs. The cost of the return label will be deducted from your refund.

• Defective or Incorrect Items: If the return is due to a manufacturing defect, shipping damage, or an error on our part, Amico Lighting will cover all replacement or return shipping costs.

• Improper Packaging: Please ensure items are packaged securely. Returns received with damage due to improper packaging may incur additional fees.

Refund Process

Once your return is received and inspected, we will email you a notification regarding the approval or rejection of your refund.

• Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 7 business days.

Late or Missing Refunds

If you haven’t received your refund after 7 business days, please follow these steps:

1. Check your bank account/statement again: Sometimes refunds may take longer to appear due to bank processing times.

2. Contact your financial institution: Contact your credit card company or bank. It often takes some time before a refund is officially posted to your account.

3. Contact Amico Lighting: If you have completed these steps and still have not received your refund, please contact us at help@amicolight.com.

How We Handle Missing Refunds
If you report a missing refund, our team will take the following actions:

• Transaction Verification: We will verify the status of your refund in our payment system.

• Proof of Refund: We will provide you with a Payment ID or a Refund Confirmation Receipt associated with your transaction. You can provide this information to your bank or credit card issuer to help them locate the transaction.

• Assistance: We will work with our payment processor to investigate any potential delays or errors on their end.

Special Situations

• Shipping Damage: If your order arrives damaged, please email us immediately with photos. We will arrange a replacement at no cost to you.

• Wrong Item Received: If we sent the wrong item, we will cover all costs to rectify the error and arrange for the correct item to be shipped.

• Quality Issues: For manufacturing defects, we will arrange a replacement or refund at no cost to you.

Contact Information

If you have any questions regarding our return policy, please reach out to our team. We strive to respond to all inquiries within 24 hours.

• Email: help@amicolight.com

• Call Us: +1 (888) 676-1042 (Mon-Fri, 9:00 AM – 5:00 PM ET)